The policy of the company is to ensure continuation of a profitable business and protection of jobs through its enhanced reputation from continuing customer satisfaction. This policy is achieved by ensuring customers receive the service they expect along with a quality product, should any preparation be required it will be carried out to the highest standard then packed with pride, and applying appropriate inspection standards throughout.
The objective of the company is to get things right first and every time, and provide “total customer satisfaction”.
Continuing ways to make improvements to the system are ensured by the regular reviews of all procedures and problems and to which all personnel are addressed.
Managing Director Steve Gillingham is responsible for the achievement and maintenance of this policy which is issued and explained to all personnel.
The administration and control of quality assurance throughout the company is also the responsibility of Steve Gillingham.